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Customer service policies and procedures
Customer service policies and procedures
Introduction (0:13)
How to retain customers (3:11)
How to greet customers upon arriving for their scheduled lesson (0:37)
How to handle Returns and Exchanges (0:13)
How to issue refunds (0:48)
Warranties (0:17)
How to handle customer complaints (0:46)
Community Events & Sponsorships (0:46)
Business Partnerships (0:37)
Terms & Conditions (0:08)
How to regularly communicate with customers
How to regularly communicate with customers? (0:21)
After their first lesson (0:19)
Every month after that (0:24)
After their first week (0:16)
Customer Retention Stratergy
Why is customer retention important? (0:34)
How to calculate Churn? (0:37)
How to improve customer retention? (0:23)
The balance between relationships and value (1:17)
Quality of customer relationships (1:15)
Customer value score (1:15)
Strategies to improve retention (2:58)
The balance between relationships and value
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